Yolly - Privacy Policy | Yolly

We respect your privacy and we are very concerned about the protection of your data. Therefore, please note that this page is still under construction and may change in the future.

This privacy policy explains why and when we collect your personal information, and how the information is used. The policy also explains where and why your information may be disclosed to third parties.

All data collected by us is protected against misuse by technical and organizational measures to the best of our ability. In particular, we use state-of-the-art encryption on our website. Personal data is deleted as soon as it is no longer needed for the respective purpose and as far as the data is not subject to any legal storage obligation.

Without your explicit consent or a legal basis, your data will not be passed on to third parties. We have commissioned external service providers to support us in hosting and operating our website. However, we retain the responsibility and control over the use of our users' personal information at all times. Of course, personal data will not be sold to third parties. All our service providers are also subject to the strict provisions of European data protection law. They are either located in the European Union or ensure an adequate level of protection according to the GDPR to ensure data security.

Why and when we collect your information

We collect the information you give us either online or by email, post, face to face or over the phone. In most cases, the personal information we will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.


For the purpose of hosting our platforms and back-up services, we use processors and transfer personal data stored on our platforms to them. These processors are Amazon Web Services Inc. (server location: Frankfurt, 410 Terry Drive Ave North, WA 98109-5210 Seattle, USA).


Our web pages use cookies at various locations. The cookies are used to make our offer more user-friendly and to improve efficiency. Cookies are small text files that are stored on your computer and saved by your browser. The cookies do not contain any personal data. This data is not merged with other data sources. We use "session cookies", which are deleted when you end your browser session. In addition, there are some persistent cookies, which we use to recognise you as a visitor. Cookies do not harm your computer and do not contain viruses.

If you do not allow us to use cookies in general, certain features and pages will not work as expected.

Google Analytics

Parts of our website and our mobile applications use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics collects information about your use of this application, which is usually transmitted to a Google server in the USA and stored there. If IP anonymisation is activated in this application, your IP address is truncated by Google beforehand within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full address be transferred to a Google server in the USA and saved there. Google uses this information on behalf of this application's operator to evaluate your use of the application, to compile reports about application activity and to provide further services relating to application and internet usage to the operator of this application. The IP address sent by the application for the purposes of Google Analytics is not combined with other data from Google. In mobile applications, you can deactivate the storage of usage information and the recording of data generated relating to your use of the application (including your IP address) by Google, as well as the processing of this data by Google in the application under "More" -->  "Google Analytics".

We draw your attention to the fact that, within this application, the code "ga('set','anonymizeIp', true);" has been added to Google Analytics to ensure that IP addresses collected are anonymised (IP masking).

You can also disable the setting of cookies via your browser settings or download a corresponding browser plug-in from http://tools.google.com/dlpage/gaoptout

You can find more information on the use of user data by Google Analytics in Google's privacy policy

Facebook login

We give you the option to sign up for our service using Facebook Connect. To sign up, you will be forwarded to the Facebook website, where you can log in with your user credentials. This will link your Facebook profile and our service. When this link is created, we automatically receive your public profile (name) and your email address from Facebook Inc. This information is essential for the use of our services, in order to enable identification and synchronization between different devices.

For more information on Facebook Connect and privacy settings, please refer to the privacy policy and terms of service of Facebook Inc.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

How we use your information

We collect and may use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.

We may use your information to measure your experiences of our services, improve existing services, develop new services and perform research and analysis associated with your services. We also use the information to provide you with special offers and promotions, newsletters or invitations to events. All our marketing communication will contain an unsubscribe function. You can use that function to opt-out of our marketing at any time.

Third parties

We may supply your personal information to third parties to perform services on our behalf, or who provide services to us in assisting us with the purposes for which we have collected and use your personal information.

We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.

Accuracy / Access

If you want to know what information we hold of yours, if you believe that we may hold other personal information about you which is inaccurate, if you wish to change or update any of the personal information you have provided, you can always ask us. Subject to our obligation to retain your personal information for the purposes of providing services to you, you may also contact us to request erasure of your personal data. You may access and update the personal information we provide to the registries in respect of your domain name licence at any time.

If your data is subject to the GDPR and you have to contact our data protection officer, or if you have any complaint or query about our Privacy Policy please email our Privacy Officer.


The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to us.

In order to protect the security of personal information transmitted to us online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.

You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.

Retention of Data

We will only retain your personal data for as long as is necessary. We will need to retain your data for as long as you have an account with us and will keep your data while your account is active and for a reasonable period afterwards to ensure we are able to properly deal with any enquiries. We will also need to retain data in order to comply with our legal obligations such as compliance with tax laws.

Access to the Information the Organization has Collected About You

Yolly welcomes you to contact us regarding the information we have collected about you, including regarding the nature and accuracy of the data that has been collected about you, to request an update, modification, or deletion of your information, to opt-out of certain Platform uses of your information, or to withdraw any consent you may have granted to the Organization.

You can change, correct, request the deletion or removal of, and express any concerns relating to the collection, use, or disclosure of your personal information by e-mailing contact@yoinvoice.com and/or hello@xencio.at. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


We may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.

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